{"id":2780,"date":"2022-10-04T17:21:02","date_gmt":"2022-10-04T17:21:02","guid":{"rendered":"https:\/\/www.776gymnastics.com\/newark\/?page_id=2780"},"modified":"2022-10-04T17:21:04","modified_gmt":"2022-10-04T17:21:04","slug":"club-complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.776gymnastics.com\/newark\/club-complaints-procedure\/","title":{"rendered":"Club Complaints Procedure"},"content":{"rendered":"<section  class='av_textblock_section av-l8ugw18n-d9537398cbe814c82bc7002f017edafb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 class=\"s15\"><span class=\"s14\"><span class=\"bumpedFont15\">Club Complaints Procedure<\/span><\/span><\/h1>\n<p class=\"s17\"><span class=\"s18\"><span class=\"bumpedFont15\">If you have a complaint or concern about any club member \u2013 be it a gymnast, coach, committee member or another parent please let us know as soon as possible.<\/span><\/span><\/p>\n<p class=\"s19\"><span class=\"s16\"><span class=\"bumpedFont15\">How to Complain:<\/span><\/span><\/p>\n<div class=\"s21\"><span class=\"s20\">\u2022 <\/span><span class=\"s18\"><span class=\"bumpedFont15\">We hope that most problems can be sorted out quickly, often at the time that they arise and with the person concerned.<\/span><\/span><\/div>\n<div class=\"s21\"><span class=\"s20\">\u2022 <\/span><span class=\"s18\"><span class=\"bumpedFont15\">If your problem cannot be sorted out this way and you wish to make a <\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\">complaint<\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\"> please speak to or email Betty Day or Melanie Turner at info@776gymnastics.co.uk.<\/span><\/span><\/div>\n<div class=\"s21\"><span class=\"s20\">\u2022 <\/span><span class=\"s18\"><span class=\"bumpedFont15\">Parents are reminded that for safety reasons they should not approach any of the coaches during classes and that in any case Club matters are the responsibility of the Welfare Team not the coaches. <\/span><\/span><\/div>\n<div class=\"s21\"><span class=\"s20\">\u2022 <\/span><span class=\"s18\"><span class=\"bumpedFont15\">Ideally this should be as soon as possible after the incident concerned, in a matter of days or at most two weeks while the incident is still fresh in the memory.<\/span><\/span><\/div>\n<div class=\"s21\"><span class=\"s20\">\u2022 <\/span><span class=\"s18\"><span class=\"bumpedFont15\">Written complaints should be addressed to Club Welfare Officer who will then arrange an appointment to speak to you <\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\">in order to<\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\"> discuss your concerns.<\/span><\/span><\/div>\n<p class=\"s17\"><span class=\"s16\"><span class=\"bumpedFont15\">What the Club will do:<\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\"><br \/>\n<\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\">Your complaint will be <\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\">acknowledged<\/span><\/span><span class=\"s18\"><span class=\"bumpedFont15\"> and we aim to have looked into your complaint within 2 weeks of the date that you raised the matter with us. A record will be maintained of all complaints and concerns \u2013 whether verbal or written.<\/span><\/span><\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2780","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/pages\/2780","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/comments?post=2780"}],"version-history":[{"count":1,"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/pages\/2780\/revisions"}],"predecessor-version":[{"id":2781,"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/pages\/2780\/revisions\/2781"}],"wp:attachment":[{"href":"https:\/\/www.776gymnastics.com\/newark\/wp-json\/wp\/v2\/media?parent=2780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}